Refund policy

Refund & Return Policy

At ever & after, every piece is made to order—printed and custom-treated specifically for you when your order is placed. This intentional approach prevents mass-production waste and ensures each garment receives individual attention.

We want you to feel confident in every piece you purchase. Please review our full policy details below.

Size & Fit Exchanges

Because our items are printed to order, we strongly encourage reviewing our size charts and fit notes before ordering. However, we want you to love how your garment fits.

If you selected the wrong size:

  1. Contact us within 7 days of delivery at hello@everandafter.co to request a size exchange.

  2. Return the original, unworn, and unwashed garment to our facility. (Customers are responsible for return shipping costs).

  3. Once we receive your returned item, we will print and ship your replacement size.

Note: In the event a standard return is authorized for sizing issues instead of an exchange, the customer is responsible for return shipping, and the purchase price (excluding original shipping fees) will be refunded once the item is received and inspected.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or with a printing error, we will make it right immediately.

  • Please contact us within 7 days of delivery at hello@everandafter.co with your order number and a clear photo of the issue.

  • Once verified, we will issue a full refund or send a replacement free of charge—no return of the damaged item required.

Refunds & Processing

  • Approved Refunds: Once a return or claim is inspected and approved, your refund will be processed automatically to your original payment method within 10 business days.

  • Processing Delays: Please remember it can take additional time for your bank or credit card provider to post the funds. If more than 15 business days have passed since your refund approval, please reach out to us at hello@everandafter.co.

  • Final Sale Items: Sale items, promotional clearance pieces, and gift cards are final sale and non-refundable.

Sale items & gift cards We are unable to issue refunds on sale items or gift cards.

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European Union customers:

 If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving the last item in your order, in accordance with the EU right of withdrawal.

EU Cancellations must be requested before your order is fulfilled. Once production has begun, cancellations cannot be accepted.

EU Returns & Refunds — Print-on-Demand Items Because our products are made to order, we are unable to accept returns or issue refunds for:

  • Wrong size selected at checkout
  • Change of mind

We do accept returns, replacements, or refunds for:

  • Misprints (incorrect print placement, color errors, or quality defects)
  • Damaged items received in a damaged condition

To request a return or replacement, please submit your request through your order confirmation page within 14 days of delivery. Include a photo of the issue.

Please note: This policy does not affect your statutory rights under EU law. We recommend consulting independent legal counsel to confirm your specific rights.

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Questions? We're here. Reach us anytime at hello@everandafter.co.